A. Delivery costs for your order depend on 2 factors - the weight of the products in your order and the speed at which you would like them delivered. Click here to view a table of costs for each of the delivery methods.

A. Your order will be delivered by Royal Mail Registered Deliver or Special Delivery before 1pm. Both of these delivery methods require a signature upon receipt of the goods.

A. Delivery of your order is free if you spend over £50 and will be delivered by Royal Mail Registered Delivery.

A. As soon as you decide to checkout, the delivery costs for your order will be displayed on the screen with options for each method of delivery.

A. Yes, if you place your order before 1pm we can ensure that your products are delivered the next day. Simply select 'Special Delivery' when you check out.

A. Yes, all orders must be signed for on delivery. Please ensure that you are available to sign for your parcel or it may be returned to the post office and you will be required to collect it.

A. Yes, although please ensure that you are available to sign for your order when it is delivered.

A. If you have not received your order in the time expected, please contact us at orders@wonderproducts.co.uk and we will investigate with a view to issuing a refund or sending out a new order.

A. We require all orders to be signed for. If you are not in when the delivery is attempted the Royal Mail will leave a card to notify you and provide you with contact details in order that re-delivery or a pickup can be arranged.

A. Yes, we can deliver to any address other than a PO Box or Channel Islands address.

A. To remove an item from your order, click 'View Order' at the top left of the screen and click on the delete button alongside the relevant product.

A. At any time during your shopping experience you can click on 'View Order' to view the items you've selected and your order total.

A. Our terms and conditions are in place to protect both you as a customer and Wonder Products Ltd from unforseen circumstances, we do not allow you to complete your order without reading and agreeing to these terms.

A. Yes we ask you to register before completing your order so that we can retain your details and make it easier for you to order on any return visits.

A. When you submit your order you will be presented with an 'Order Complete' page which means that your order has been successfully received by us. We will also send you a confirmation email with details of your order and delivery. Please retain this email until you order has been delivered.

A. No we only accept payment by credit or debit card at present.

A. No we only accept payment by credit or debit card at present.

A. We accept the following credit/debit cards - Visa, Mastercard, Switch, Solo and Delta.

A. Your purchase will appear on your statement as Wonder Products Ltd.

A. No, VAT is already included in the cost of your product.

A. Ordering online using your credit card is just as safe as ordering goods over the telephone, if not more so. WonderProducts.co.uk has been issued with a Secure Server Digital Certificate by the online Certification Authority, RapidSSL, and has been authorised to display the RapidSSL Authentic Site Seal.

Our secure server technology means that any data you transfer through WonderProducts.co.uk will be completely safe from prying eyes. Every credit card purchase you make at WonderProducts.co.uk is processed via our payment provider Protx (www.Protx.co.uk) and no card information is stored on our servers. Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised. Security measures include:

credit/debit card details are secured within 128-bit encrypted sessions

sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls

additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent

A. Yes, simply click on 'Register/Login' under Help Desk and then click on the 'Forgotten your password?' link. You will be asked to enter your email address and a new password will be sent to you via the email address that you registered with.

A. Simply log-in to your account and uncheck the box where you first subscribed to the newsletter.

A. Simply login to your account via the Login page and from here you can change all your account details.

A. From time to time we may send you free samples with your order or special offers via email. In order to ensure that these are tailored to your needs we need to know your age group.

A. When you register with WonderProducts.co.uk you can choose to join the WonderProducts sampling club. Before stocking any product on WonderProducts.co.uk we like to test it to make sure it 'does what it says on the tin' and is the kind of product our customers would be interested in purchasing. In order to do this, we require a group of people to act as samplers, in other words, trial some of the newest brands in the market for FREE before they are made available for sale on WonderProducts.co.uk. In return, we ask you to complete a short feedback form for us. In order to make sure you're the type of person that the product was designed for ie.you have the correct skin type etc we ask you to provide us with a bit more information about yourself at registration.

A. There are a number of advantages to registering with WonderProducts.co.uk including:

Membership of the Sampling Team - we may be sending you the latest new products for free so that you can tell us if they live up to expectations

Free samples with your order from time to time

Invitations to exclusive beauty events

A free newsletter with all the latest news and special offers

Exclusive member only discount days

A. For general queries please contact us at moreinfo@wonderproducts.co.uk

A. For more information about advertising on WonderProducts.co.uk please contact sales@wonderproducts.co.uk

A. If you know of a product that you rave about and want to let others know send us the details to feedback@wonderproducts.co.uk and we'll spread the word!

A. If you have a question about your order, please contact orders@wonderproducts.co.uk

A. If you want to make a complaint about any aspect of our service, please email us at feedback@wonderproducts.co.uk

A. Yes, providing all items are:

Unused

In their original packaging

Any product seals are in tact

A. All returned items must be received by us within 14 days of your order. This does not affect your statutory rights.

A. Faulty items will be accepted up to the manufacturer's warranty terms. Please return all faulty items to us and we will refund or replace the items in question.

A. Yes, providing they have a protective seal that has not been opened or tampered with. Products without a protective seal cannot be returned unless they are faulty.

A. To return a product, please follow these steps:

complete the Returns Note which can be found on the back of your invoice

Replace the product in its original packaging or an alternative of suitable protective quality

Send the package to Returns, WonderProducts Ltd, 37 Pulross Rd, Clapham, SW9 8AF

IMPORTANT Please ensure you obtain proof of postage of the package. Wonder Products Ltd cannot be held responsible for items lost in transit.

All refunds will be made to the original payment card used.

A. Yes, click here to download a replacement form.

A. We require you to obtain proof of postage as we cannot be held liable for items lost in transit.

A. Your money will be refunded as soon as the goods are received and have been checked. Please allow 2 working days.

A. Ordering online using your credit card is just as safe as ordering goods over the telephone, if not more so. WonderProducts.co.uk has been issued with a Secure Server Digital Certificate by the online Certification Authority, RapidSSL, and has been authorised to display the RapidSSL Authentic Site Seal.

Our secure server technology means that any data you transfer through WonderProducts.co.uk will be completely safe from prying eyes. Every credit card purchase you make at WonderProducts.co.uk is processed via our payment provider Protx (www.Protx.co.uk) and no card information is stored on our servers. Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised. Security measures include:

credit/debit card details are secured within 128-bit encrypted sessions

sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls

additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent

A.We only ask you for information that we need in order to provide you with the best service possible when using WonderProducts.co.uk. To read our privacy policy please

A. No we will only send you emails that you have requested. These may include the newsletter or product notifications or information from our partner companies if you have agree to receive this.

A. Yes we require session cookies to be enabled on your PC. These allow us to remember who you are and store your preferences ie.what's in your Wish List for when you return. For more information about cookies please visit www.allaboutcookies.org

A. To add a product to your Wish List, simply click on the product to view more details and then click 'Add to Wish List'.

A. Yes, simply enter the email addresses of the people you'd like to send your Wish List to and we will send it on your behalf.

A. To view a list of the brands we currently stock please see the 'by brand' dropdown under 'SEARCH' on the left of the site.

A. To ensure that you're fully informed about a product and perhaps help your buying decision if there are a number of alternatives, we provide you with information from alternatives sources such as magazine and newspaper reviews or testimonials from existing customers.

A. Simply enter your friends email address in the 'Tell a Friend' box which can be found on the left of your screen and we'll send them a mail.

A. Yes, in order to test a product for WonderProducts.co.uk you must register and complete the additional information requested to join the sampling team. We will then contact you if a product matches your profile ie.skin type.

A. We will send you an email newsletter approximately every 3 weeks.

A. If you request product updates these will be provided by email.

A. If you would like to syndicate the content from WonderProducts.co.uk please contact us at moreinfo@wonderproducts.co.uk

A. To view WonderProducts.co.uk at its best we recommend you use one of the following browser versions - Internet Explorer 5.0 and above, Netscape 6.0 and above or Firefox. Browsers with Java script disabled will find certain site functionality unuseable so we highly recommend that you enable Java Script.

A. In order to experience all the functionality on the website you must have Java Script enabled. Most computers will have this enabled as standard, however if yours doesn't we will warn you with a message in a red box on the homepage. Your Java script settings can be altered under 'Internet Options' in your browser.

A. If you would like to place a link to WonderProducts.co.uk on your website please send an email to moreinfo@wonderproducts.co.uk and we will get back to you asap and provide a logo if required.